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WoWWiki
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The Customer Support window (Micro Menu button shows "Help Request" for tooltip) is the place to go for help with in-game problems when other players don't have a good answer. It includes access to a support knowledge database of Q&As, some ways to get unstuck (mostly by hearthing), and multiple ways to report various problems.

Customer Support-Knowledge Base.png Customer Support-Account Security.png Customer Support-Character Stuck!.png Customer Support-Report Lag.png Customer Support-Report Abuse.png Customer Support-Open a Ticket.png

In Patch 5.3

Starting with Patch 5.3, players will be able to access the support knowledge base in the game.[1]

Patch 5 3 PTR build16924 Customer Support window.jpg

In Patch 4.3.4

In Patch 4.3.4, the UI will be updated to implement brand new interfaces to report harassment, naming violations, and potential cheating.[2]

Customer Support window Patch 4 3 4.png

Reporting a player in-game

Reporting a Player Patch 4 3 4.png

If you encounter a player using an offensive name or foul language, violating our chat policies, or cheating, you can quickly right-click on their name in chat, and select Report Player For. If you have the character targeted, you can right-click their portrait and select Report Player.

Report a bug in-game

Submit Bug Patch 4 3 4.png

If you have stumbled upon a bug, you can report it to the World of Warcraft Development & Quality Assurance teams, directly through the Customer Support window. In the Customer Support interface, click Submit Bug and fill out the requested information.

Note: If a bug has seriously affected your character in a way that requires Game Master intervention (lost items, reputation, raid progress, etc.), Open a Ticket so we may investigate the situation.

Give a suggestion in-game

Submit Suggestion Patch 4 3 4.png

If you wish to provide feedback to the World of Warcraft team, you may do so directly through the Customer Support window. In the Customer Support interface, click Submit Suggestion and fill out the requested information. Be sure to be as specific and constructive as possible.

Note: By submitting a suggestion, you confirm that the suggestion is your own idea, the idea is not confidential, and you permit Blizzard Entertainment to use the idea publicly with no obligation to compensate you.

Patch changes

References

See also

External links

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