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This article is about receiving and sending in-game mail in World of Warcraft. For information about mail armor (e.g. plate mail, chain mail, etc.), see the articles Mail armor and Armor.

In World of Warcraft, mail is a means of communicating messages or shipping items between player characters, from NPCs, or the Auction House.

Messages and shipping

The in-game mail system provides a way to send messages and items among player characters, and from NPCs or the Auction House to player characters.

What mailboxes look like

Icon-time.svg This section concerns content that is out-of-date. Reason: Needs Hozen mailboxes and probably more World of Warcraft: Warlords of Draenor mailboxes.

Most playable race mailboxes

Alliance Human, dwarf, night elf, gnome, World of Warcraft: The Burning Crusadedraenei, World of Warcraft: Cataclysmworgen, Horde orc, forsaken, troll, tauren, World of Warcraft: The Burning Crusadeblood elf, and World of Warcraft: Cataclysmgoblin.

Several other mailboxes from expansionsPandaren mailboxesJinyu mailboxMantid mailboxHorde mailbox in Draenor

Alliance Grizzly Hills World of Warcraft: Wrath of the Lich King, Alliance Borean Tundra World of Warcraft: Wrath of the Lich King, Neutral Dalaran World of Warcraft: Wrath of the Lich King, Neutral Tuskarr World of Warcraft: Wrath of the Lich King, ??, Both (Alliance and Horde) pandaren World of Warcraft: Mists of Pandaria, Alliance jinyu World of Warcraft: Mists of Pandaria, Neutral mantid World of Warcraft: Mists of Pandaria, and Horde Draenor World of Warcraft: Warlords of Draenor.


World of Warcraft: Battle for Azeroth Zandalari

How do I check mail?

  1. Find a Mailbox, usually near an Inn. (see Forges, Anvils, and Mailboxes for a list of detailed locations)
  2. Right-click the Mailbox.
    Pointers for using mailbox:
    Pointer mail on 32x32.png in range to check Pointer mail off 32x32.png out of range
  3. Click the Inbox tab, if necessary (Inbox should be the default).
  4. Click a message to read it. (Prior to patch 2.1.3, the expiration time in days dropped to 3 days once you open a message to read, but now expiration does not change.)
  5. In the message window you have the following options:
    • Click the message icon in the first "Take Attachments:" slot to save a copy of the message (only if the message has a body).
    • Click the item in the second "Take Attachments:" slot to move it to your Backpack.
    • Click the money icon in the third "Take Attachments:" slot to move it to your Backpack.
    • Click Reply to create a reply message (see "How do I send mail?" below).
    • Click Return to return the message to sender without taking any remaining attachments.
    • Click Delete to delete the message when you are finished with it.
    • Click Close to close the message window.
Additional notes:
  • Any money enclosed will deposit to your character when the message opens, you click the coins icon and it disappears.
    • Enclosed amounts < 1g will appear as a silver coins (Inv misc coin 03.png) icon.
    • Enclosed amounts ≥ 1g will appear as a gold coins (Inv misc coin 01.png) icon.
  • Items in COD messages will not move to your backpack until you agree to pay the specified money amount (deducts automatically when you accept).

How do I send mail?

More slots to send items.

  1. Find a Mailbox, usually near an inn.
  2. Right-click the Mailbox.
  3. Click the Send Mail tab (Inbox should be the default).
  4. In the To: field, enter the name of the recipient.
    Notes: Names in your Guild and Friends List will auto-fill.
    Mail can not be sent to characters in the opposing faction (i.e. Alliance characters can't send mail to Horde characters.)
  5. In the Subject: field, enter the message title.
    This is optional if any items are attached to the message; the name and quantity of the first attached item or stack will auto-fill the subject if it is left blank (e.g. "Gold Bar (20)" if a stack of 20 gold bars is attached).
  6. Optionally, enter a message in the message body. (The message body has a limit of 500 characters.)
  7. In the message window you have the following options:
    • Optionally, drag an item or stack of items to an item slot.
      Notes: In Patch 2.3, 11 more slots for items were added (see image to right; only 7 visible at a time).
    • Optionally, enter an amount of money.
    • Optionally, change Send Money radio button to C.O.D.
    • Click Send to Send the message.
    • Click Cancel to close the message window without sending.
Additional notes:
  • A confirmation warning appears, if the message has any money enclosed with the Send Money option selected.
  • Returning mail sends it back to the sender. In some cases you can't return mail, because the character was deleted or moved to another realm, so the sender is listed as Unknown.

How long does delivery take?

  • Simple messages arrive immediately.
  • Mail from the same account, regardless of attachments, arrives immediately.
  • Mail from another account if items or money are attached takes one hour.
  • Mail from the Auction House to the buyer with the purchased item arrives immediately.
  • Mail from the Auction House to the seller with the money attached takes 1 hour.
  • Return mail arrives immediately.

Mail expiration

Mail received stays in your mailbox for 30 days. Prior to patch 2.1.3, any piece of mail you read would only last for 3 days from being read.

After the expiry period, the mail is returned to the sender. If the mail comes from the Auction House, a quest NPC, or anything similar, it is simply discarded and any item or money attached to it is lost.

Mailbox size

The maximum number of messages that a Mailbox can hold is unknown, but the Mailbox will only display the first 50 messages. Any messages over 50 will still exist within the Mailbox, but will not be displayed. To view the messages beyond the first 50, some of the messages will have to be removed (by reading and taking the attachment or by deleting). Once a message has been removed (making a spot available for one of the non-displayed messages), simply close the mail window and reopen the mailbox. (Prior to patch 2.0.10, you would need to logout or talk to an auctioneer)

Non-player senders of mail

Sometimes NPCs send mail with money, items, or just messages to player characters, usually related to completion of a quest.

The Auction House will send the following in mail:

  • Money from failed bids returned.
  • Items that failed to sell in auction returned.
  • Items you placed a winning bid on.
  • Money from successful auction sales.
  • Items from cancelled auction listing and listing money refund.

Blizzard GMs may send you in-game mail in response to open tickets or general notification. These may include Bind on Pickup items or Currency.

[Mr. Pinchy] will send you your [Mr. Pinchy's Gift] if your inventory was full when you "spoke with him".

Portable Mailboxes

Engineering Mailbox

A few items may be used as portable mailboxes; players can bring them with them as items or abilities to access the mail-system anywhere in the game. This is very useful as it saves a lot of time to not have to return to a stationary mailbox every time you have to send something. Examples of portable mailboxes are:

Notice that both these items have long cooldowns (first has 2 hours and second 4 hours), meaning they cannot be used by the players possessing them at all times. Portable mailboxes reduce a player's need to see stationary mailboxes, but does not completely remove it unless a player hardly ever sends or receives any mail.

See also

Patch changes

  • World of Warcraft Patch 1.6.0 (12-Jul-2005): Mail recipient auto-completion will now use names from your guild as well as your friends list.
  • World of Warcraft Patch 1.5.0 (2005-06-07): Players can no longer mail an item that they've just disenchanted.
  • World of Warcraft Patch 1.4.0 (2005-05-05): If the subject line is not filled in when you put an item in a piece of mail, it will automatically be filled in with the item being sent.
  • World of Warcraft Patch 1.3.0 (07-Mar-2005):
    • In-game mail sent from GMs will now use official Blizzard stationery.
    • You will now properly receive COD payments and returned mail from those on your ignore list.

External links