Technical support

WHAT IS TECHNICAL SUPPORT

Technical support (often shortened to tech support) refers to a plethora of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other informative, electronic or mechanical goods. In general, technical support services address specific problems with a product or service rather than the provision of training, customization, or other support services. Most companies offer technical support for the products they sell, either freely available or for a fee. Technical support may be delivered over by e-mail, live support software on a website, or a tool where users can log a call or incident. Larger organizations frequently have internal technical support available to their staff for computer-related problems. The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems.^{[not verified in body]} In addition, some fee-based service companies charge for premium technical support services.^[1]

Coverage of support

Technical support may be delivered by the different technologies depending on the situation. For example, direct questions can be addressed using telephone calls, SMS, Online chat, Support Forums, E-mail or Fax; basic software problems can be addressed over the telephone or, increasingly, by using remote access repair services; while more complicated problems with hardware may need to be dealt with in person.

Categories of technical support

Call in

This type of technical support has been very common in the services industry.^{[citation needed]} It is also known as "Time and Materials" (T&M) IT support.^{[citation needed]} The customer pays for the materials (hard drive, memory, computer, digital devices, etc.) and also pays the technician based on the pre-negotiated rate when a problem occurs.^{[citation needed]}

Block hours

Block hours allow the client to purchase a number of hours upfront at an agreed price. While it is commonly used to offer a reduced hourly rate, it can also simply be a standard non-reduced rate, or represent a minimum fee charged to a client before providing service.^{[original research?]} The premise behind this type of support is that the customer has purchased a fixed number of hours to use either per month or year. This allows them the flexibility to use the hours as they please without doing the paperwork and the hassle of paying multiple bills.^{[citation needed]}

Managed services

Managed services means a company will receive a list of well-defined services on an ongoing basis, with well-defined "response and resolution times" for a fixed rate or a flat fee. This can include things like 24/7 monitoring of servers, 24/7 help desk support for daily computer issues, and on-site visits by a technician when issues cannot be resolved remotely.^{[citation needed]} Some companies also offer additional services like project management, backup and disaster recovery, and vendor management in the monthly price. The companies that offer this type of tech support are known as managed services providers.

WOW COMPUTER TECHNICAL SUPPORT

wow provides the wow computer technical to solve the issues of their users. The users of wow computer who are not yet know about the wow computer support, we glad to know that the wow computer has set up a team for wow computer support.

The users can contact support team by dialing the wow computer support phone number.

WOW Computer SUPPORT HELPLINE NUMBER:- (855)-332-6777

[computer support number]